Refund policy

If you cancel

Every paid event shows its refund window on the booking card, for example "Full refund if you cancel at least 24 hours before." Cancel from the event page before the window closes and you are refunded in full automatically. After the window closes, contact the host, who can still refund you at their discretion.

If the host cancels

If a host cancels an event, every paid ticket is refunded in full automatically. You'll get a WhatsApp message if you opted in.

How long refunds take

Refunds go back to your original payment method. Banks typically take 5 to 7 business days to show them.

If a payment goes through after your spot expires

If a payment completes after your held spot was released, it is refunded automatically and you won't be charged.

Free events

Free tickets can be cancelled at any time, which frees your spot for someone else.

Need help?

Email hello@example.com with your ticket reference and we'll sort it out.